Service Department

GREAT CUSTOMER SERVICE:

In an ever-changing world, one goal of our service department is still the same-providing excellent customer service. Whether it's in our shop or on a service call, our trained service techs are there to get the job done. Nick, our service manager and Paul, lawn and garden service manager, strive to schedule the jobs to save you time and money.

PREVENTATIVE MAINTENANCE:
Our service department promotes preventative maintenance to give you trouble-free seasons as well as eventual resale value. We offer winter shop specials including a combine check and planter check. And for our lawn department, Paul has a 16pt. check for riders and a 6 pt. check for push mowers. Call Nick to schedule a check-up!

Special Abilities:
Our service training is an ongoing process -- every year, our lawn staff attends service update meetings for all manufacturers. Our AG department attends various training schools that enable them to perform procedures with a higher degree of confidence and use the skills and knowledge gained in class to develop increased troubleshooting techniques. Also, our shop is equipped with the latest tools and laptop computers for quick diagnosis of problems.

 

Our customers and employees have always been our priority, now in these unusual times, they are even more. We have listed parts, service and sales emails & phone numbers below to call or email your requests. Because we are an ag related business, we will remain open but for the safety of customers and our employees, we ask business be conducted via email, text or phone calls. We will deliver your parts to your vehicle, drop box sites, etc. Please practice the HHS guidelines.          For the service dept needs, please call to let us know you have arrived and for service calls, please practice the social distancing guidelines. We have Parts Drop Boxes at Trenton, Smithton, Venedy,  Red Bud & Waterloo for your parts requests. If you prefer, you can call when you arrive at our store & we can bring the parts to your vehicle. We, also, have a location for after-hours parts drop at our store & an after-hours recorder to leave a message. Thank you & stay well!

parts@mascoutahequip.com; servicemgr@mascoutahequip.com; sales@mascoutahequip.com 

  618-566-2115 voice; 618-954-8190 text